SHIPPING & DELIVERY POLICY

Last Updated: 15 June 2026

VELTRION TECH & MEDIA PRIVATE LIMITED

This Shipping & Delivery Policy explains how VELTRION TECH & MEDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) processes, ships, and delivers products purchased through our website.

By placing an order with us, you agree to the terms outlined in this policy.

1. DELIVERY COVERAGE

VELTRION TECH & MEDIA PRIVATE LIMITED delivers products to serviceable locations across India.

Delivery availability depends on:

• Courier partner coverage

• Product availability

• Serviceable PIN codes

• Government restrictions (if any)

Certain remote or restricted areas may have limited delivery service or extended delivery timelines.

We reserve the right to refuse delivery to locations that are not serviceable by our logistics partners.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days after successful payment confirmation.

Processing includes:

• Order verification

• Payment confirmation

• Product packaging

• Shipment preparation

Orders placed:

• On weekends

• On public holidays

• Outside business hours

will typically be processed on the next working day.

During festive seasons, promotional campaigns, sales events, or periods of unusually high demand, processing times may be extended.

3. DELIVERY TIMELINES

After dispatch, orders are generally delivered within 3–7 business days.

Actual delivery times may vary depending on:

• Delivery location

• Product availability

• Courier network performance

• Weather conditions

• Public holidays

• Government regulations

• Other operational factors

Estimated delivery dates displayed during checkout are indicative only and are not guaranteed.

4. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed during the checkout process before payment is completed.

We may offer:

• Free shipping promotions

• Discounted shipping offers

• Product-specific shipping benefits

VELTRION TECH & MEDIA PRIVATE LIMITED reserves the right to modify shipping charges and promotional offers at any time without prior notice.

5. SHIPMENT TRACKING

Once your order has been shipped, tracking information may be provided through:

• Email

• SMS

• Customer account dashboard (if available)

Tracking information is supplied by third-party courier partners.

Tracking updates may occasionally experience delays due to courier system synchronization or operational issues.

6. DELIVERY DELAYS

While we strive to deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including:

• Extreme weather conditions

• Natural disasters

• Transportation disruptions

• Public holidays

• Strikes or labor disruptions

• Government restrictions

• Courier operational issues

• Unexpected demand surges

The Company shall not be liable for delays caused by such circumstances.

However, we will make reasonable efforts to assist customers in tracking and resolving delivery concerns.

7. DAMAGED, MISSING, OR INCORRECT PRODUCTS

Customers are required to inspect their orders upon delivery.

If you receive:

• A damaged product

• An incorrect product

• A defective product

• A package with missing items

you must notify us within 48 hours of delivery.

To facilitate investigation, customers may be required to provide:

• Order number

• Photographs of the package

• Images of the product

• Unboxing videos (if available)

Failure to report such issues within the specified period may affect eligibility for replacement or refund claims.

8. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate and complete delivery information, including:

• Full Name

• Complete Shipping Address

• PIN Code

• Contact Number

• Email Address

VELTRION TECH & MEDIA PRIVATE LIMITED shall not be responsible for delivery failures, delays, or losses arising from:

• Incorrect address information

• Incomplete delivery details

• Incorrect contact information

• Customer unavailability during delivery attempts

Additional shipping charges may apply for re-delivery requests.

9. FAILED DELIVERY ATTEMPTS

Courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect address information

• Refusal to accept delivery

the shipment may be returned to us.

In such cases:

• Re-shipping charges may apply.

• Original shipping charges may be non-refundable.

• Refunds may be subject to deductions for logistics costs.

10. INTERNATIONAL SHIPPING

Currently, VELTRION TECH & MEDIA PRIVATE LIMITED primarily serves customers within India.

International shipping may not be available unless specifically stated on the website.

For inquiries regarding international deliveries, customers may contact our support team before placing an order.

11. DIGITAL PRODUCTS AND SERVICES

Certain products and services offered by the Company may be delivered electronically, including:

• Software licenses

• Activation keys

• Website development services

• Digital consulting services

• Technology support services

• Cloud-based solutions

Such digital products and services do not require physical shipping and may be delivered via:

• Email

• Secure download links

• Client portals

• Online access credentials

Delivery timelines for digital products will be communicated separately where applicable.

12. FORCE MAJEURE

The Company shall not be held liable for delays, interruptions, or failures in shipment or delivery caused by events beyond its reasonable control, including:

• Natural disasters

• Floods

• Earthquakes

• Pandemics

• Government actions

• Internet outages

• Transportation failures

• Supply chain disruptions

13. POLICY CHANGES

VELTRION TECH & MEDIA PRIVATE LIMITED reserves the right to update, amend, or modify this Shipping & Delivery Policy at any time.

Any changes will be posted on this page together with the updated “Last Updated” date.

Continued use of our website following such updates constitutes acceptance of the revised policy.

14. CONTACT INFORMATION

For shipping, delivery, or order-related inquiries, please contact:

VELTRION TECH & MEDIA PRIVATE LIMITED

Email: info@veltriontechmedia.com

Phone: +91 8950259984

Address:

Ground Floor, Flat No. 825
Akshardham Apartment
Pocket 3 Road
New Delhi, South West Delhi
Delhi – 110075

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.