REFUND & RETURN POLICY

Last Updated: 15 June 2026

VELTRION TECH & MEDIA PRIVATE LIMITED

At VELTRION TECH & MEDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), customer satisfaction is important to us. This Refund & Return Policy outlines the terms and conditions governing returns, replacements, cancellations, and refunds for products and services purchased through our website.

By placing an order with us, you agree to this Refund & Return Policy.

1. RETURN ELIGIBILITY

Customers may request a return if:

• The product received is damaged during transit.

• The product is defective upon delivery.

• An incorrect product was delivered.

• The product is incomplete or missing essential components or accessories.

• The product substantially differs from the description provided on our website.

Return requests must be submitted within 7 days of delivery.

Products must be:

• Unused and in original condition.

• Returned with original packaging.

• Returned with all accessories, manuals, and included items.

• Accompanied by proof of purchase or order confirmation.

2. NON-RETURNABLE ITEMS

The following products and services are non-returnable and non-refundable unless required by applicable law:

• Downloadable software products.

• Software licenses and activation keys.

• Digital products and subscriptions.

• Website development services already delivered.

• Customized or personalized products.

• Products damaged due to customer misuse, negligence, or unauthorized modifications.

• Products without original packaging or accessories.

• Clearance, promotional, or specially marked non-returnable items.

3. RETURN REQUEST PROCESS

To initiate a return request, customers must contact our support team and provide:

• Order Number

• Customer Name

• Contact Information

• Description of the issue

• Clear photographs or videos showing the defect, damage, or discrepancy

Return requests may be submitted via:

Email: info@veltriontechmedia.com

Phone: +91 8950259984

Our support team will review the request and provide further instructions if the return is approved.

4. INSPECTION AND APPROVAL

All returned products are subject to inspection upon receipt.

Following inspection:

• Approved returns may qualify for a replacement or refund.

• Rejected returns may be returned to the customer.

• Refunds or replacements will only be processed after successful verification of the returned product.

The Company’s decision regarding return eligibility shall be final, subject to applicable consumer protection laws.

5. REFUND PROCESSING

Once a return has been approved and inspected:

• Refunds will be issued to the original payment method used during purchase.

• Refund requests are generally processed within 5 to 7 business days after approval.

• Banks, card issuers, UPI providers, and payment gateways may require additional time to credit the amount.

Refunds will only be issued for eligible purchases approved under this policy.

6. REPLACEMENT POLICY

Eligible products may be replaced if:

• The product is defective.

• The product is damaged during delivery.

• The wrong product was delivered.

Replacement requests are subject to:

• Product inspection.

• Availability of replacement stock.

• Verification of the reported issue.

If a replacement product is unavailable, the Company may issue a refund instead.

7. ORDER CANCELLATION POLICY

Customers may request cancellation of an order before it has been shipped or dispatched.

Cancellation Before Dispatch

• Orders cancelled before dispatch are eligible for a full refund.

• Approved refunds are generally processed within 5–7 business days.

Cancellation After Dispatch

Once an order has been shipped or dispatched:

• Cancellation requests may not be accepted.

• Customers may be required to follow the return process after receiving the product.

8. DIGITAL PRODUCTS AND SERVICES

Due to the nature of digital products and services, including but not limited to:

• Software licenses

• Activation keys

• Website development services

• Digital consulting services

• Technology support services

• Cloud-based services

• Downloadable content

All sales are generally considered final once delivery, activation, access, or service commencement has occurred.

Refunds for digital services may be provided only where legally required or at the sole discretion of the Company.

9. WARRANTY SUPPORT

Certain products may be covered by a manufacturer’s warranty.

Warranty claims shall be governed by the terms and conditions of the respective manufacturer.

The Company may assist customers with warranty claim procedures where applicable but is not responsible for warranty decisions made by manufacturers.

10. RETURN SHIPPING

If a return is approved due to:

• Defective products

• Damaged products

• Incorrect products delivered

The Company may bear the return shipping costs.

For other approved returns:

• Customers may be responsible for return shipping expenses.

• Shipping charges may be deducted from the refund amount where applicable.

The Company reserves the right to determine the appropriate return shipping method.

11. REFUND EXCEPTIONS

Refunds may be refused if:

• The returned product shows signs of misuse or damage caused by the customer.

• The product is returned incomplete.

• Required accessories or packaging are missing.

• The return request falls outside the permitted return period.

• Fraudulent or abusive refund requests are detected.

12. FORCE MAJEURE

The Company shall not be liable for delays in refunds, replacements, or returns caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters

• Government restrictions

• Logistics disruptions

• Technical failures

• Payment network outages

13. CHANGES TO THIS POLICY

VELTRION TECH & MEDIA PRIVATE LIMITED reserves the right to modify, update, or revise this Refund & Return Policy at any time.

Any changes will be posted on this page along with the updated “Last Updated” date.

Continued use of our services after such changes constitutes acceptance of the revised policy.

14. CONTACT INFORMATION

For any refund, return, replacement, or cancellation-related inquiries, please contact us:

VELTRION TECH & MEDIA PRIVATE LIMITED

Email: info@veltriontechmedia.com

Phone: +91 8950259984

Address:

Ground Floor, Flat No. 825
Akshardham Apartment
Pocket 3 Road
New Delhi, South West Delhi
Delhi – 110075

By purchasing products or services from VELTRION TECH & MEDIA PRIVATE LIMITED, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.