PRIVACY POLICY

Last Updated: 15 June 2026

VELTRION TECH & MEDIA PRIVATE LIMITED

VELTRION TECH & MEDIA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your information when you visit our website, purchase our products, use our services, or otherwise interact with us.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy has been prepared in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), applicable Indian laws, and other relevant regulations.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Company Name (if applicable)

• Account Login Information

• Customer Support Communications

Transaction Information

• Order Details

• Purchase History

• Invoice Information

• Payment Confirmation Details

Technical Information

• IP Address

• Browser Type and Version

• Device Information

• Operating System

• Website Usage Data

• Referral URLs

• Session Information

Marketing Information

• Newsletter Subscription Preferences

• Promotional Communication Preferences

• Survey Responses

Information You Voluntarily Provide

We may collect information that you voluntarily provide when:

• Creating an account

• Placing an order

• Contacting customer support

• Requesting information

• Participating in surveys

• Subscribing to newsletters

• Communicating with us through email or contact forms

2. CONSENT

By using our website, creating an account, purchasing products, subscribing to communications, or otherwise providing personal information, you consent to the collection, processing, and use of your information as described in this Privacy Policy.

Where required by law, we will obtain explicit consent before processing personal information for specific purposes.

You may withdraw your consent at any time by contacting us. Withdrawal of consent shall not affect the legality of processing conducted prior to such withdrawal.

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Service Delivery

• Process and fulfill orders

• Provide products and services

• Manage customer accounts

• Deliver purchased products

Customer Support

• Respond to inquiries

• Resolve complaints

• Provide technical assistance

• Improve customer experience

Business Operations

• Verify transactions

• Prevent fraud and unauthorized activities

• Maintain business records

• Conduct internal analytics

Website Improvement

• Monitor website performance

• Improve website functionality

• Enhance user experience

• Analyze user behavior

Marketing and Communication

• Send order confirmations

• Provide delivery updates

• Send service notifications

• Share promotional offers where consent has been provided

Legal Compliance

• Comply with legal obligations

• Respond to regulatory requirements

• Protect legal rights and interests

4. PRODUCTS AND SERVICES

VELTRION TECH & MEDIA PRIVATE LIMITED may provide products and services related to:

• Computer Hardware

• Computer Accessories

• Software Solutions

• Technology Products

• IT Services

• Website Development

• Digital Solutions

• Technology Consulting

• Cloud-Based Services

• Software Licensing

• Networking Products

• Digital Media and Technology Solutions

5. PAYMENT INFORMATION

Payments are processed through secure third-party payment gateways.

We do not store:

• Credit Card Numbers

• Debit Card Numbers

• CVV Information

• Net Banking Credentials

• UPI PINs

• Passwords or Security Codes

Payment information is processed directly by authorized payment service providers in accordance with their privacy policies and applicable regulations.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance website performance

• Personalize user experiences

Users may disable cookies through browser settings. However, certain website features may not function properly if cookies are disabled.

7. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, or trade personal information to third parties.

We may share information with trusted service providers including:

• Payment Gateway Providers

• Logistics and Courier Partners

• Hosting Providers

• Cloud Service Providers

• Technical Support Vendors

• Customer Service Providers

• Marketing Service Providers

• Legal and Regulatory Authorities

All service providers are required to maintain appropriate security and confidentiality measures.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide products and services

• Complete transactions

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it is securely deleted, anonymized, or destroyed.

9. DATA SECURITY

We implement reasonable technical, administrative, and organizational safeguards to protect personal information against:

• Unauthorized access

• Loss or theft

• Alteration

• Disclosure

• Misuse

• Destruction

Security measures may include:

• SSL Encryption

• Secure Servers

• Access Controls

• Monitoring Systems

• Data Protection Procedures

While we strive to protect information, no electronic transmission or storage system can be guaranteed to be 100% secure.

10. YOUR RIGHTS

Subject to applicable laws, you may have the right to:

Access

Request access to personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of personal information where legally permissible.

Withdrawal of Consent

Withdraw previously provided consent.

Marketing Opt-Out

Unsubscribe from marketing communications at any time.

Information Request

Request information regarding the processing of your personal data.

To exercise these rights, please contact us using the details provided below.

11. CHILDREN’S PRIVACY

Our website and services are intended only for individuals who are at least 18 years old.

We do not knowingly collect personal information from minors.

If we become aware that information has been collected from a minor, we will take reasonable steps to remove such information promptly.

Parents or guardians who believe a child has provided personal information should contact us immediately.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We do not control and are not responsible for:

• Third-party content

• Privacy practices

• Security measures

• Terms and conditions

Users are encouraged to review the privacy policies of third-party websites before providing personal information.

13. INTERNATIONAL DATA TRANSFERS

Your information may be stored, processed, and transferred to servers located in India or other countries where our service providers operate.

By using our services, you consent to such transfers in accordance with applicable laws and this Privacy Policy.

14. GRIEVANCE OFFICER

In accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, users may contact our Grievance Officer regarding privacy-related concerns.

Company: VELTRION TECH & MEDIA PRIVATE LIMITED

Grievance Officer Name : Karthik Kumar

Email: grievance@veltriontechmedia.com

Phone: +91 8950259984

Address:

Ground Floor, Flat No. 825
Akshardham Apartment
Pocket 3 Road
New Delhi, South West Delhi
Delhi – 110075
India

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update, modify, or revise this Privacy Policy at any time.

Any changes will be posted on this page together with the revised “Last Updated” date.

Continued use of our website and services after any updates constitutes acceptance of the revised Privacy Policy.

16. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

VELTRION TECH & MEDIA PRIVATE LIMITED

Email: info@veltriontechmedia.com

Phone: +91 8950259984

Address:

Ground Floor, Flat No. 825
Akshardham Apartment
Pocket 3 Road
New Delhi, South West Delhi
Delhi – 110075

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.